These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to comply with and be bound by these terms. Please read them carefully before making a purchase.
1. General Terms
- Eligibility: By using our website, you confirm that you are at least 18 years of age or have the consent of a parent or guardian to use our services.
- Account Responsibility: You are responsible for maintaining the confidentiality of your account details, including your username and password. You agree to notify us immediately if you suspect any unauthorized use of your account.
2. Product Information
- Product Descriptions: We strive to ensure that all product descriptions, images, and details are accurate. However, we do not warrant that the information provided is error-free, complete, or current. Colors and appearances may vary slightly due to monitor settings and other factors.
- Availability: All products are subject to availability. If an item is out of stock, we will notify you promptly and provide alternatives or offer a refund.
3. Order & Payment
- Placing Orders: By placing an order on our website, you are making an offer to purchase the selected products. We reserve the right to accept or reject your order for any reason.
- Payment Methods: We accept payment via credit/debit cards, digital wallets, and other secure methods as indicated on the website. Payment is due at the time of purchase, and all transactions are processed in a secure manner.
- Order Confirmation: After you place an order, you will receive an email confirming your order details. Please check this confirmation carefully and notify us immediately if there are any discrepancies.
4. Shipping & Delivery
- Shipping: We ship to most locations. Shipping fees and delivery times will vary depending on the shipping method and destination. The estimated delivery time is provided at checkout.
- Risk of Loss: Once your order has been shipped, the risk of loss or damage to the products transfers to you.
5. Returns & Exchanges
- Return Policy: If you are not satisfied with your purchase, we offer returns in accordance with our Return Policy. Returns must be requested within 30 days of receiving your order. Please refer to our Return Policy page for more details on how to return items.
- Exchanges: We accept exchanges for defective or incorrect items. For other exchanges, please contact our customer service for assistance.
6. Refunds
Refunds will be processed in accordance with our Refund Policy. If your return is approved, a refund will be issued to your original payment method. Refunds may take up to 5-7 business days to reflect in your account, depending on your payment provider.
7. Privacy & Data Protection
Your use of our website is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By making a purchase, you consent to the collection and use of your data as described in the Privacy Policy.
8. Intellectual Property
- Copyright: All content on our website, including text, images, logos, and product descriptions, is the property of Eliahair or our content suppliers and is protected by copyright laws. You may not use, copy, or distribute any content without permission.
- Trademarks: All trademarks, service marks, and logos displayed on our website are the property of Eliahair or their respective owners. Unauthorized use of these marks is prohibited.
9. Limitation of Liability
To the fullest extent permitted by law, Eliahair shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products. Our liability is limited to the amount paid for the product in question.
10. Amendments to Terms & Conditions
We reserve the right to modify or update these Terms & Conditions at any time. Any changes will be effective immediately upon posting on this page, and the “Effective Date” will be updated accordingly. We encourage you to review these terms regularly to stay informed about any changes.
11. Governing Law
These Terms & Conditions are governed by the laws of [Insert Country/Region], without regard to its conflict of law principles. Any disputes arising from these terms will be resolved in the competent courts of [Insert Location].
12. Contact Us
If you have any questions or concerns about these Terms & Conditions, please contact us:
support@eliahair.com