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Free shipping on orders over $75 ♡ Made with love for your little ones Gentle daily care for soft baby moments ♡ Baby oil, lotion, and kids’ hair care Soft care promise

Elia Care

Shipping & Delivery

Beautifully organized support information for Elia Baby Care customers.

Returns & Refunds

Beautifully organized support information for Elia Baby Care customers.

Privacy Policy

Beautifully organized support information for Elia Baby Care customers.

Terms of Service

Beautifully organized support information for Elia Baby Care customers.

Everything parents need to know about how Elia Baby Care orders are packed, processed, and delivered.

Processing Time

Orders are prepared with care before shipment. Most orders are processed within 1–3 business days, excluding weekends and holidays.

Shipping Time

Delivery time depends on the shipping method selected at checkout and the customer’s location. Tracking details may be sent once the order ships.

Order Accuracy

Please make sure your shipping address is correct before placing your order. If there is an issue, contact us as soon as possible.

Support

For questions about a delivery, please contact our support team with your order number so we can help faster.

Need help? Contact Elia Baby Care with your order number and we’ll be happy to assist.

We want every family to feel cared for. Here is how returns and refund requests are handled.

Return Window

Return requests should be made within the return period listed on the order or store policy. Items must be unused and in their original condition when required.

Product Condition

Because these are personal care products, opened or used items may not be eligible for return unless the product arrived damaged or incorrect.

Refund Review

Approved refunds are usually issued back to the original payment method. Processing time can vary depending on the payment provider.

Damaged Orders

If your item arrives damaged, please contact us with photos and your order number so we can review the issue quickly.

Need help? Contact Elia Baby Care with your order number and we’ll be happy to assist.

Your trust matters. This summary explains how customer information is respected and used for the shopping experience.

Information We Collect

We may collect details such as name, email, shipping address, billing details, and order information to process purchases and provide support.

How We Use Information

Customer information is used to process orders, provide customer service, send order updates, and improve the store experience.

Email Updates

If you subscribe, we may send product updates, care tips, and offers. You can unsubscribe from marketing emails at any time.

Data Protection

We aim to keep customer information secure and only use it for legitimate business and customer support purposes.

Need help? Contact Elia Baby Care with your order number and we’ll be happy to assist.

These terms help set clear expectations when customers use the website or purchase Elia Baby Care products.

Website Use

By using this website, customers agree to use it respectfully and only for lawful shopping, account, or support purposes.

Product Information

We do our best to keep product information accurate. Product packaging, availability, and descriptions may change when necessary.

Order Acceptance

Orders may be reviewed, accepted, refused, or canceled if there is an issue with payment, inventory, address details, or suspected misuse.

Care Disclaimer

Product information is for general care and shopping purposes only. For medical concerns, customers should contact a qualified healthcare professional.

Need help? Contact Elia Baby Care with your order number and we’ll be happy to assist.

Elia Support

Contact Elia

Send a message directly to our support team.

Parent Reviews

A soft, visual review gallery for happy families.

Have a question about an order, product, or baby care routine? Send us a message below.

Email Support Messages go to support@eliahair.com.

Telegram Alert New messages can also notify Elia on Telegram.

Name

Subject

Message

A warm review gallery built to show trust, real parent love, and soft product moments.

★★★★★

“The baby oil keeps my baby’s skin soft without feeling heavy.”

Jessica M.

★★★★★

“The lotion absorbs quickly and leaves my baby’s skin smooth.”

Brianna T.

★★★★★

“Finally, hair oil that works on my daughter’s hair without heaviness.”

Amanda P.

★★★★★

“Beautiful products for our bath time and bedtime routine.”

Naomi R.

Naturally Gentle, Parent Approved. Thousands of families trust our baby oils, lotions, and hair care products for their gentle formulas and soothing results. Because your baby's skin deserves the very best.